Consider Ravenswood your ultimate destination for all your apparel needs. When you make an order with us, we embark on a unique journey to craft your item from scratch. Every piece is tailored exclusively for you—there's nothing pre-made or off the rack here.

Utilize our detailed graphic sizing guide for each item, and for a personalized reference point, you can even compare the measurements to one of your favorite items. Should any questions arise, don't hesitate to reach out to us. We're readily available to assist you!

As every item is meticulously crafted to your specifications, please note that all sales are considered final. However, if you ever encounter any issues or are dissatisfied with your purchase, please do not hesitate to get in touch with us, and we'll work diligently to address and resolve any concerns you may have. Your satisfaction is our top priority.

Our comprehensive process involves several key stages, including printing, cutting, sewing, and packing your items. To ensure the highest quality and attention to detail, we dedicate a window of 14 business days for this intricate process to be completed. Once this process is completed we immediately ship to your designated location using standard ground shipping. (5-7 business days)

This timeline allows us to meticulously craft and prepare your order, so you can receive your items with the utmost care and precision. We take pride in delivering top-notch products to our customers and appreciate your patience as we work to ensure your complete satisfaction.

Tracking information will be sent as soon as your package departs.

Delivery schedule and estimated delivery dates for the upcoming Holiday Season, based upon non-expedited shipping, for U.S. domestic shipments.

HALLOWEEN

Home Goods and Accessories
3 Weeks
Tees, Hoodies, and Bottoms
3 Weeks
Outerwear and Adult Onesies
3 Weeks


THANKSGIVING

Home Goods and Accessories
3 Weeks
Tees, Hoodies, and Bottoms
3 Weeks
Outerwear and Adult Onesies
4 Weeks


CHRISTMAS

Home Goods and Accessories
4 Weeks
Tees, Hoodies, and Bottoms
5 Weeks
Outerwear and Adult Onesies
6 Weeks

**Estimates are best effort and cannot ultimately guarantee ship dates for these styles

For specific questions, you're welcome to reach out to us at info@ravenswoodusa.com anytime.

Ravenswood Apparel employs trusted carriers such as USPS, UPS, and FedEx to ensure efficient delivery of your order. We prioritize cost-effective shipping methods to bring your order to you economically. If you need expedited shipping, we are more than happy to accommodate your request for a nominal additional fee. Your convenience is our priority.

At Ravenswood, All sales are final. We recognize that occasionally situations may not align with expectations, and we are committed to providing assistance.

Damages and Issues:
Upon receiving your order, we kindly request that you inspect it promptly. If you identify any defects, damages, or receive an incorrect item, please reach out to us without delay. This enables us to assess the situation and take corrective measures to rectify the issue.

Exceptions / Non-returnable Items:
Please be aware that certain item categories, such as custom team gear, fall into the non-returnable category. Unfortunately, we cannot process returns for items marked as "sale" or for gift cards. We appreciate your understanding in this regard.